Contact
The fastest way to reach us is by email. Whether you've found a bug, have a feature request, want a refund considered, need to delete your account, or just want to say hi — support@genshintrack.com is the right address.
What to include
- Your account email (so we can find your account)
- A brief description of what's going on
- Screenshots are very welcome for visual issues
Response time
We aim to reply within two business days. Billing and account-deletion requests are prioritized.
About
Genshin Track is operated from St. Louis, Missouri, USA. We are not affiliated with HoYoverse or COGNOSPHERE — Genshin Impact and all related assets are property of their respective owners.